What we do. We offer eco-safe house cleaning, maid services, and office cleaning services for the Hilo area (Big Island Hawaii) - and including Puna, Pahoa, Volcano, Kea'au, Mountain View, Fern Acres, Hawaii Acres, Orchidland, etc. This includes maintenance cleaning, deep cleaning, move-out/in cleaning, and post-construction fully finished/light-dust new construction/remodel cleaning.
What we don't do. We do not clean anything exterior, nor do we go above a one-step step-stool (no cleaning anything over 7ft). We do not offer bio-hazard/death/toxic clean clean up services (we do not clean human/pet waste) nor do we offer post-construction/remodel new construction clean up services while your contractors are still working in the home (IE make sure they are done before you schedule our final cleaning). These services require specific training and operate under specific regulations. If you are not sure if the service you are looking for falls into the services we provide, give us a call.
What we ask you to do to prepare. If you have signed up for The Standard Clean or The Deep Clean service, please try to have dishes out of the sink/off the counters and remove clutter from the areas to be cleaned. We ask that you do this so that we can devote as much time as possible to cleaning your home or business. If you have signed up for the Move-out/Move-in cleaning service (and you would like the interior of your freezer cleaned), please be sure that your freezer has been in de-frost mode for at least 24 hours before your scheduled service. Also, if you have signed up for the Move-out/Move-in cleaning service (and you would like the interior of your oven cleaned), please note that there is currently not a natural oven cleaning product on the market. You will need to turn on the self-clean feature at least 24 hours before your scheduled service. If your oven is self cleaning, we can utilize this feature for you, however, and wipe the interior out. Please let us know if you would like for us to wipe out your oven.
How to pay for service. Full payment for service must be received immediately upon completion of service and before your Green Cleaner leaves. If payment is not given to your Green Cleaner at the end of service, you will be invoiced via email, a $5 billing fee will be applied, and payment will be due on receipt of invoice. Invoiced bills/payment not left at time of service incur a $25 late fee per 21 day period past due. You are responsible for paying your bill on time, and your bill is due on receipt. Accounts go to collections after 45 days past due. We accept check and cash.
Our cancel/reschedule policy. IF YOU NEED TO RESCHEDULE OR CANCEL, our office requires at least 72 hrs notice for set schedule clients, or 48 hrs of notice for one time service clients, to avoid a cancellation fee. Services canceled within a 24-72 hour time-frame will be billed a $50 cancellation fee. Upon-arrival cancellations and cancellations of within 24 hrs will be billed at the full cost of service. We do understand that natural disasters do sometimes occur and we can honor emergency situations with documentation.
The cost of the cleaning. We charge by the hour and in 15 minute increments, rounded up. For example, if your service takes 3 hours and 10 minutes, you would be charged for 3.25 hours. When you book service with us, we will give you a quote “range” for the time that it will take to clean your home or office (for example, your service may be between 4-6hrs). Once we finish the service, we will know the exact time and you will be able to submit payment. Also, if you’re signed up for set schedule services, after the end of your second set schedule service, we will “lock in” your service length so you will know your service cost going forward. Our minimum service charge is 2.5hrs. When you call us or email us, we will ask you some questions, and give you a quote.
Who we are. Big Island Housecleaning was started in 2010 and consists of three really cool (Green Cleaning) folks - Denise, Taryn, and Dave.
What do do next (how to get a quote and a clean house). Call or email for a free quote: 808-769-7125